Testimonials

We knew the minute we decided to put our house on the market exactly who we would ask to represent us. Our first call was to the lovely lady who had so kindly shepherded us into our home nine years ago. We knew from working with J.C. Hsu almost a decade ago that she would make our comfort and happiness a priority, that she would employ all her skill and vast market knowledge to secure the best deal possible for us. We also knew we would be in the most professional hands, and that we could rely absolutely on the fact that everything would be handled with great integrity.
 
J.C.'s understanding of the real estate market in the San Gabriel Valley, and in particular the San Marino area, is as detailed as it is thorough. She gets the nuances that make all the difference to a successful sale. Quickly assessing what will appeal and what will not, she makes shrewd judgments about where to spend a little money in order to generate a huge payoff down the road. She deftly turns the home you may have loved into a home everyone will love.
 
And to do so, she employs an impressive team of professionals, orchestrating a home makeover with ease and economy. Her people work so meticulously and swiftly, you would think their work would be incredibly expensive. To the contrary, we found that all costs were well below what we had tried on our own to find, with much better results. And you get the feeling each person involved with J.C., from the painters to the escrow people, are all producing at such a quality level directly due to their loyalty to J.C. She inspires everyone on her team to accomplish their very best work and you, as the home owner, are the direct beneficiary.
 
We were able to depart for our new city, leaving our home sale completely under her care. She kept us constantly informed every step of the way, yet she was the one doing all the work. She gracefully managed the opening, charming the crowd of potential buyers, and generating a great deal of interest in our house. Within a week we had multiple offers well over the asking price. She skillfully negotiated a wonderful deal for us. We are coming away far richer and far faster than we might have done under the care of a lesser agent.
 
Yet, the impression we ultimately come away with is the deep respect J.C. holds for both the seller and the buyer, her understanding of the emotional component that goes into selling or buying a home, treating all parties with great sensitivity and kindness. Her power lies in making your home a property you are proud to sell. You know you have made a lot of money, but you also know you have sold a house that will soon be a home the next owner will love and appreciate.
 
We strongly recommend J.C. Hsu to anyone looking either to buy or sell a home in Southern California. You can absolutely put your trust into this fine real estate agent, knowing she will do the very best job in either capacity.
 
---   Rich and Emma Messenger

While J.C.'s analytical capabilities, hard work, and interpersonal skills are key to what she does, it is her character and outlook of life that distinguish her as a truly outstanding real estate agent. We have always known J.C. to be a woman of her word who delivers exactly what she promises, and then some. Regrettably, many in real estate are in the habit of attracting listings by overstating their potential, or working hard to insert themselves into the questionable position of representing both the buyer and the seller in a transaction. Thankfully, we have always been able to count on J.C. for straight shooting, transparent advice and uncompromising advocacy on behalf of our interests. Real estate is more than just a business for her.

...

Had someone less dedicated and less competent served as our listing agent, our Altadena home could have easily fallen out of escrow and taken months longer to sell. We would have been the biggest losers.

We would highly recommend J.C. to anyone looking to buy or sell residential property in the Pasadena area and beyond. Do not mistake her conservative advice and high ethics for any lack of zeal to serve as a vigorous advocate and adviser. J.C. is a caring person and a true professional.

--- Andrew and Carol Basile

... The residence had over 30 offers that fell through for various reasons. J.C.'s steadfast devotion to service and determination to see every detail through ended in a successful purchase. Her ability to think many steps beyond the seller and cover all possible scenarios with viable contingencies was exceptional. Furthermore, months after I moved in, she continued to assist with advice and recommended some tradesman that enabled me and my fiancé to transform the property into a very comfortable home. 

--- Neil La Sala

... JC was realistic in telling us what price we could get for the house (other realtors gave higher figures, perhaps trying to entice us). She gave us the impression that she looks out for her clients' interests and would handle things in a manner which would proactively prevent or reduce escrow glitches. We had an escrow nightmare with our last house sale and were interested in avoiding that scenario again if at all possible. More importantly, it appears that JC could actively assist us with the local resources we needed to prepare the house for sale. She struck us as ethical and honest.

We selected JC based on these perceptions and she fulfilled every expectation, plus some. JC is a dynamo. She gets things done and they are done right away. ... I sometimes feel that realtors are overpaid in this market for the work they do. However, I do not feel that way about JC. She was supportive throughout the process and was very sensitive to the emotional trauma I was experiencing in selling my childhood home. I cannot imaging what more she could have done to assist us. I would recommend her without reservation. I only wish she was in Northern California to handle all my future real estate transactions.

--- Holly Hansen

We wanted to recognize the extraordinary job J.C. did. We feel very fortunate to have found an agent who truly went "above and beyond" in all facets of the process.

... we definitely had the feeling J.C. was working around the clock for us. There were multiple points during the process when I would have a phone conversation with J.C. late at night, and then she would call again first thing in the morning to report progress on the steps we had discussed the night before!

We also felt from early on that J.C. had our best interest at heart. We had an (unreasonable!) requirement that we stay within our very specific neighborhood, and at one point when this was feeling particularly intractable, I remember having a lengthy and detailed discussion with her about possibly adding on to our then-current home, even though J.C. stood to gain nothing financially if we had made such a choice.

It was the preparation and sale of our old home where J.C. really shined. We needed to do a fair amount of maintenance work to get our house on the market and because Thanksgiving and the winter holiday period were approaching, we needed to complete this work as soon as possible. At this point J.C. essentially acted as a general contractor, coordinating interior and exterior painting, landscaping, cleanup, inspections, and staging that completely transformed our home in an astonishingly short 10 days.

J.C. invested an enormous amount of her own time and energy making sure everything was perfect. My route to work takes me past our old home and there were quite a number of mornings where I would find her at the house, testing paint colors, adjusting details, and managing contractors.

Within days after listing, we had multiple offers, and we sold our house (in a challenging market) for full price. I would not have imagined that this outcome was possible in such a short time, and I'm convinced it was only possible because of J.C.'s incredible efforts on our behalf.

Of course, we'll be recommending J.C. to anyone we know looking to buy or sell a house.

--- Chris Umans and Tzu-Yi Chen

I could not have asked for a more professional, creative, knowledgeable, hard-working realtor. Because I was not in the area, J.C. made suggestions of necessary work and repairs to the property. She also shouldered finding appropriate handymen, plumbers, electricians and painters. She recommended that I stage the property, which I now realize was a key component in how quickly it sold. She handled all scheduling and appointments to accomplish a myriad of tasks on site.

I received six full price - or greater - offers within three days of the initial open house. Again J.C. demonstrated great professionalism as she handled competing buyers and frustrated realtors. She offered excellent counsel on how to proceed to negotiate the highest final contract. She knowledgeably guided me through the entire process, start to finish.

I cannot emphasize enough how important her initiative and work ethic were to me. She was a sales woman, not an order taker. She was constantly thinking of my best interests and made thoughtful recommendations. Additionally, she is a great communicator and kept me informed of events as they transpired. She developed a great rapport with both me and my staff throughout the process.

I felt it was important to recognize J.C.'s efforts and professionalism during a difficult economic downturn for real estate. She is a remarkable asset to the Coldwell Banker team and should be recognized for her efforts.

--- Robert E. Johnson

JC,
I just want to let you know how often we talk about what a great job you did
for us and how in all the buying and selling experiences that we have had,
no one even comes close to the job you do. My parents own rent houses and
are just in the process of buying their eighth one in Texas. They cannot
depend on their agent at all. And it seems in the other two cases I have
experience of, you always feel the agent is in it for herself first, and you
a distant second.

Truly, you are not just exceptionally talented and skilled at what you do,
you also make us feel that our happiness is the first priority. We always
felt that we could trust you to fight for us, give us the best advice, and
that you would get the best deal for us.

Wishing you the best,

--- Emma Messenger

Simply put, JC was terrific. She quickly understood our interests, needs, and limitations. She never wasted our time. She showed us many houses - but never one that was not worth considering. Although we were not easy people to work with - demanding, impatient and opinionated - JC was always a pleasure. Her obvious intelligence, her good humor, her reliability (she always called when she said she would and was available at all times), her patience, and her expertise - this lady knows her business - made our working relationship a pleasure.

When we finally found the right house, she guided us through the offer and escrow. She interacted with all concerned with a high degree of professionalism and skill. No detail, no small issue, no big issue, was too much for her to handle to a good result.

We plan to stay put, but if we change our minds, JC will be the first person we call. We would eagerly and enthusiastically recommend her to anyone interested in buying or selling property.

--- Patricia & David Schwartz 

I noticed how you really had our best interest at heart in terms of the contingencies as opposed to just selling another listing. You obviously take each client as though they are a close friend or relative. Thanks again JC for a "no hassle" escrow.

--- Amy Wagner

JC demonstrated her professionalism on every occasion that I had contact with her. Her follow-up and follow-through were amazing. She even assisted us by recommending individuals to do necessary work on the house and coordinating with the workmen to let them in when I was unable to. JC really went above and beyond the normally provided service to get the house sold and also to assist me in getting a new place to live.

---Brenda Hanson

From our first meeting to even after the close of escrow, you really made it a personal experience for us that was a lot less stressful than we thought it would be. There was always a lot of comfort knowing that you were behind the scenes working for us and we appreciate that you were there to walk us through all the ups and downs of buying a first home, especially in this marketplace. I know through talking with many other people that their experience with realtors are not the quality that we found in you.

--- Alex & Rebecca Liu

JC did an outstanding job in all phases of our home purchase, from identification of suitable properties to negotiation and closing the transaction. All the while, JC demonstrated integrity, superior industry knowledge, and a willingness to do what was necessary to protect our interest as buyers while ensuring the transaction was consummated.---Despite these obstacles, JC found a way to get the job done! Of course, this came as a result of her dedication to researching problems, devising solutions, and following-up for the desired result.

... Both my wife and I feel that during the above process we gained not only an exemplary real estate agent and home but also a good friend.

--- John & Thelma Wright

We truly appreciate all of the special things you did for us to help our move go smoothly. You were focused and professional, yet we always had the sense that you were a friend who was looking out for our welfare, too.

“It is not just that you do things, it is the wonderful way you do them!"

--- Carol & Bob Fernandez

JC, we appreciate your diligent effort ensuring all matters and issues are brought to closure. In particular, we appreciate your patience for a very educational process and experience. From the bottom of our heart, thank you very much.

---David & Alice Yang

We appreciate ALL THAT YOU DO FAR BEYOND the requirements of a realtor and that hopefully we can return the favor by providing you further clients/business in the future based on our wonderful experience with you!

--- Dr. Doris Wu

In all my years in business, I don't think I have ever had a partner who worked as hard and with as much patience as you. Amy and I are still amazed at how much time you spent with us, making us feel as if we were your only client. There were so many steps and new things to learn that we needed to understand, and you were always ready and willing to explain the process and make us feel as comfortable as possible. You were always thorough, professional, on-time, and one step ahead of us, making our life so much easier.

But even more importantly, you treated us as your friend, advising us in so many ways, and educating us on so many things about being new homeowners which went way beyond our "buyer/agent" relationship. Even in situations where you weren't treated with the respect you deserve by our mortgage broker and listing agent, your were so gracious and dignified, keeping our needs as your highest priority.

We are so thankful that God sent you to us and hope that all your hard work will continue to be rewarded with even greater success and the peace that comes with a job well done. We will certainly continue to recommend you to anyone we know buying in your areas, and would be happy to speak to anyone who is considering working with you. And hopefully, we will still get to see you often in the days and years ahead.

--- Ron and Amy Romberger

JC is an angel. God sent her to Earth to help people.

--- Dr. Shi-Ping Hsu